Privacy Policy

2. How we collect your information

When you use our services (including our website and social media pages) or when you interact with us we may collect personal information about you. This personal information may include your name and contact details, device information (such as operating system version), location information, and log information (such as IP address or telephony log information). We may collect and store information (including personal information) locally on your device, using your browser and application data caches, in software (such as client relationship management software), in the cloud and in offline backups.

3. For what purposes do we collect, hold, use and disclose your personal information

• process tenancy contracts, or enquiries on our services that you place with us in person, through our website and by telephone;
• market our products and services, which may be of interest to you, unless you inform us not to;
• respond to any issues you raise with us regarding any of our services or tenancy products;
• analyse and improve our services and customer services;
• to facilitate our internal business operations, including fulfilment of any legal requirements.

We will take responsible steps in the circumstances to check that the personal information we collect, use or disclose is accurate, complete, relevant, not misleading and up to date.

4. What happens if we cannot collect your information

You are not required to us with your personal information. If you do not provide us with your personal information, some or all of the following may happen:

• we may not be able to provide our services to your or enter into a contract with you, either to the same standard or at all;
• we may not be able to provide you with information about our services that you may want, including information about vacancy or tenancy updates;
• we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful

5. When do we disclose your information

We will never sell, rent or trade your personal information.

We may share your your personal information with third parties if doing so is for or directly related to the purposes for which you have provided the information to us, where required or permitted by law or where you give us your permission to do so.

We may share your information with:

• any parties necessary to provide the services which you engage with us;
• your authorised representatives or your legal advisers (when requested by you to do so);
• credit reporting bodies or fraud checking agencies;
• our related companies;
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law; and
• with our marketing partners

6. Our website

Our Privacy Policy also applies to our website at www.wigramlodge.co.nz

Cookies

Like many companies, Wigram Lodge sometimes uses 'cookie' technology on its website. A 'cookie' is a small summary file containing a unique ID number which is stored on your computer by your browser. When you log in, the cookie tells Wigram Lodge whether you've visited the website before or if you are a new visitor. The cookie doesn't obtain any personal information from your computer. Wigram Lodge uses the cookie to help it identify the relevant website features in which you have the greatest interest, so that it may better personalise your access to the website.

If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

Links to other websites

Our website may contain links to other sites. We make no representation or warranties as to the privacy practices of any site operated by a third party, and are not responsible for the privacy policies of such other sites.

Secruity

Wigram Lodge cares about protecting the security of your personal information, and we have implemented security procedures to protect the personal information which you provide to us via our website. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy.

7. Security

We are committed to keeping your personal information secure and will take reasonable precautions to protect if from loss, misuse or unauthorised alteration.

8. Access and correction

You are entitled to request access to your personal information that we hold and, if necessary, to request correction of that information. If you wish to access your personal information that we hold please forward your request, in writing, to our 15 Sioux Avenue, Sockburn, Christchurch 8042 or office@wigramlodge.co.nz.